Orders may be cancelled before the restaurant accepts them at no charge. After preparation begins, cancellation may not be possible, or partial charges may apply.
For wrong, missing, or unsafe items, report the issue in-app with a photo. Valid complaints receive a full or partial refund.
For non-delivery or significant delay caused by the platform or driver, you may be eligible for a refund and/or credit.
Disputes are reviewed by our support team with full order context. We may request evidence (photos, messages) before resolving.
Contact: support@jayakhub.com.